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 As your credit union, we want you to be aware of simple precautions that you should follow to protect yourself and your Credit Union MasterCard card.

Here are some helpful tips:
  • Never leave your cards unattended.
  • More cards are stolen from the glove compartment of vehicles than any other location.
  • Don't lend your cards or give out your PIN.
  • Unfortunately, most card misuse can be traced to family and friends.
  • Do not write your PIN on your card or any place where it could be taken, recorded, or memorized by others.
  • Don't leave your cards at home or in your hotel room.
  • If you don't want to take them with you, store them in your safety deposit box or the hotel safe.
  • Make sure you get your card back after using it.
  • It is very easy to forget your card when you are in a hurry.
  • Report lost or stolen cards immediately.
  • Most fraudulent use takes place within days after the card goes missing.
  • Sign the back of the card as soon as you receive it
  • Keep your receipts and check them against the monthly statement to make sure no one else is using your card. Report any discrepancies to one of our staff.
  • Never give the card number over the phone or the Internet unless you are dealing with a company you know to be reputable.
  • A reputable company will not phone you and ask for your card number. Only provide your card number if you initiated the call.

Remember to treat your cards like cash!

 Telephone scams are becoming a common way to defraud consumers. As your credit union, we want you to be ALERT in order to detect a telephone scam:
  • Ask questions.
  • Listen carefully.
  • Educate yourself.
  • Refuse to be pressured.
  • Tell the authorities.
Card Security

Some things you should ask tele-marketers before making a purchase:
  • Ask for the name, address and phone number of the company represented by the caller, as well as the caller's name.
  • Ask for written information on the product or service and its price.
  • Ask how they got your name.
  • Ask about the offer's expiration date.

A reputable tele-marketer will answer your questions patiently and be willing to send you written information. An illegitimate tele-marketer will probably hang up. To report a lost or stolen MasterCard, call 1-800-LOST-111 (1-500-567-8111) from within Canada or the continental U.S. 24 hours a day. From outside Canada or the continental U.S. call (306) 566-1276 collect.

When making a purchase with your Credit Union MasterCard card:

1. Maintain sight of your card whenever possible after you give it to a clerk.

2. Check each MasterCard sales draft before signing it. Make sure it includes the total mount of your purchases, including tips and fixes, so additional charges cannot be added titer:

3. Don't sign blank MasterCard sales slips. Make sure incorrect sales slips are voided and Destroyed.

4. Destroy carbon copies from completed MasterCard sales slips, this prevents others from using card information obtained from the carbon.

5. After the transaction, make sure the card is returned promptly, and that it is indeed yours.
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